FAQs
Need Help? Here are the answers for your queries!
1. How to track a parcel?
Ans. To track your product, you'll receive a WhatsApp text update once your
order is dispatched with the tracking link attached to it.
2. What is the delivery time?
Ans. The order gets dispatched within 24-48 hours after placing order and will reach you in 5-7 working days.
3. How to return a product?
Ans. To return a product:
- Visit our website www.youthrobe.com
- Login using the mobile number you placed order with.
- Go to My Account, and you'll find a Return option there.
- Place a Return Request and we will process the request after verification.
For more information about the Return Condition, check our Return
Policy.
Note: In case of Returns, make sure to make a video of packing and
handing over the product in intact condition for future reference.
4. How to exchange?
Ans. To place an exchange request:
- Visit our website www.youthrobe.com
- Login using the mobile number you placed order with.
- Go to My Account, and you'll find a Return option there.
- Place a Return request.
- We will process the request after verification and send you the replacement piece.
To escalate the process or exchange related queries WhatsApp, us at +917999824055 or mail us at care@youthrobe.com
5. In case of COD orders, how will get my money back?
Ans. Once your return parcel is picked by the delivery boy, intact. A message (SMS) will be sent to your registered mobile number. You have to enter your account details where you want your refund and submit. A refund will be initiated and will reflect in your bank account within 4-7 working days.
6. How to get offers and update of new product?
Ans. Save our WhatsApp number +919303375741 and connect with us on social media to get exciting offers from us.